Our Story
THIS IS THE KONA COFFEE FORBES CALLED “BEST IN AMERICA”
In 1997, Koa Coffee started as a small family business. Over the years, our hand-picked Kona Coffee has won the coveted Gevalia Cupping Competition, PCCA Coffee of the Year, we were featured in Forbes's "Top 10 Coffees of the World" and we made Forbes' "50 of America's Best" as the "Best Coffee in America." With much Mahalo to our friends and our loyal customers, Koa Coffee has grown and continues to grow.
PURE KONA COFFEE AND PREMIUM HAWAIIAN COFFEE
Today, we have better quality control than we had in the early days. We have better roasters, so every batch is perfect, every time. Better packaging too, so our coffee smells just as fresh when you open the bag as it did when we sealed it. We are also exploring other premium coffees from Hawaii and celebrating their unique flavors.
ENJOY THE TASTE OF ALOHA!
We still pick every bean by hand, harvesting only when the beans are cherry red. No mechanical harvesting that would mix bitter green beans in with the red. We have real people roasting your coffee and real people packing every order. And, we still cup every roast to be sure the taste of Aloha is spot on, every time.
At Koa Coffee, we have always been dedicated to offering our customers the finest 100% Kona Coffee experience, while also sharing the beauty and Aloha of the Hawaiian Islands. Treat yourself to the taste of Aloha.
FREQUENTLY ASKED QUESTIONS
I already have a subscription. Where is it? We are hard at work getting all our customer history moved to our new system. As part of that move, we will be setting up new subscriptions for you. When your subscription has been recreated you will receive a welcome message to the subscription program.
How does shipping work? Shipping will be charged at the rate then in effect based on the value of your order.
Why doesn't the subscription offer appear on the product I want? While we offer subscriptions to most of our catalog, there are exceptions. To improve our subscription experience, we have made an effort to ensure only those products we can ship consistently on time are available for subscription. However, if you have a question, please reach out to our customer service team. We are happy to help!
Can I skip a shipment? How does it work? It is easy! Just log in and visit your account page, and go to the subscription tab. You can change scheduled dates for your upcoming orders there. If you change the date of your next order, the subscription will continue on its regular cycle after that next order ships. So if you are getting coffee monthly and delay your next order by 3 weeks, you will receive your subsequent order one month after your next shipment occurs.
Can I get my shipment sooner? How does it work? If you need your coffee sooner, that is easy too! You can schedule your next delivery sooner, or even ask that it get sent right away. Just visit your subscription management page in your account.
I need to update my payment information. How do I do that? You can manage your payment information directly by logging into your account (small person icon at the top of the page on the site) and click the Payment Methods tab. You will be able to change your payment method there or delete any payment options you want to remove. Please note that we don't actually store your credit card. We store a secure identity token that is used to authorize your payment, but the data is not actually retained in our system, and no one on our team (including customer service) is able to see your card information.
Can I change my subscription frequency? You can change your frequency for any subscription by visiting your subscription management page in your account.
What if I see a better deal or a promotion I want to take advantage of? Our new subscription program is set to give subscribers our best discount on renewals. That said, you can easily add an item to an updated subscription shipment as a one-time item if you want to take advantage of a sale, or you can ship right away and delay your next subscription order if you wish.